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FREQUENTLY ASKED QUESTIONS

Need answers? If you have any questions about our site, our software, installation procedure or games, check out our comprehensive FAQ pages:

Instant Play Casino FAQ’s

How do I install the free flash casino software?
What are the minimum system requirements for my PC?
What is my password/account number?
What if I have lost or forgotten my password?
How do I claim my sign-up bonus?
How do I purchase casino credits?
What is the minimum purchase amount?
Who do I contact regarding technical assistance or if I have questions about my account?
Are my financial details safe?
How can I know that my account number and password are safe?
Why am I being asked for documents when I go to make a withdrawal?
What are the age requirements for playing at the Casino?
Can I register a credit card at the Casino that's not in my name?
Are the games at Lucky247 Casino fair?
What happens if I’m disconnected from the gaming server?
Why do the reels continue to spin/Why aren’t the cards turning over?
How can I access more games?
What should I do if an error occurs while I’m accessing a game?
Can I open a real account by e-mail or by phone?

How can I install the free flash casino software?

At Lucky247 Casino you can play without having to download any software to your computer. To do this, follow these three steps:


Step 1: Go to the 'PLAY NOW' button and click on it. (You may need to download Flash if you have not used it on your computer before . clicking here to do so. )

Step 2: Register an account with Lucky247 Casino

Step 3: Choose your desired game and begin playing and experiencing uninterrupted gaming amusement like you’ve never seen before.

 

What are the minimum system requirements for my PC?

It is suggested that your PC has the below minimum requirements in order for the instant play Casino to function correctly:

  • IBM PC compatible computer Pentium 100 or higher
  • 16 MB RAM
  • 8-bit color SVGA (640x480) - 256 colors
  • Microsoft compatible mouse
  • Standard Sound Blaster - compatible sound card (optional)
  • 1M Video Card - or better
  • The casino software works with Windows 95/98/NT/2000/Millenium Edition/XP/Vista.

OR

  • Pentium II 333 Mhz
  • 32 Bit operating system Windows 95/98/2000/NT/ME/XP
  • 32 MB RAM
  • 25 MB available hard drive space
  • Internet connection
 

What is my password and account number?

During registration you would have created a username – this is your account number. It is advised that after registration you write down the details of your account number and password so that you do not have trouble accessing your account in the future. However, if your account details have been forgotten, it is not a problem. Contact our customer support team and they will assist you with locating your account information, so that you can continue to use Lucky247.

 

What do I do if I lost or forgot my password?

If you have lost or forgotten your password, please contact the Lucky247 customer support centre where our support team will be happy to help you. When contacting the support team, please have all your registration details present as they will be needed for verification of your account.

 

How do I claim my sign-up bonus?

Your sign-up bonus will be allocated automatically to your account once you have signed up to Lucky247 Casino

 

How do I purchase casino credits?

You can purchase casino credits with Lucky247 by either using credit cards, bank transfers or numerous “web-wallet” facilities including Entropay, Neteller and Moneybookers.

Of course, all of the methods to deposit money are 100% safe and secure, so you do not have to worry. To buy casino credits with Lucky247 go to the banking area of the website. Here you can choose from a selection of banking options that allow you to decide how you want to purchase credits.

Payment Methods Available Currency Deposit Time Withdrawal Method Sign up now!
VISA|MasterCard $,€,£ Instant Yes VISA|MasterCard

NOTE:
       • Electronic Check = as of January 26th, 2017, transactions made to our website via this method will reflect as INSTANT BANKING on your statement
       • CITADEL = as of January 26th, 2017, transactions made to our website via this method will reflect as INSTANT BANKING on your statement

 

What is the minimum purchase amount?

The minimum purchase amount at Lucky247 Casino is $/€/£20 worth of gaming credits.

 

Who should I contact for technical assistance or if I have questions about my account?

If you are having technical issues at Lucky247 Casino, do not worry; we provide free online support to each casino member. You can contact our customer support centre using the following methods: email, toll free numbers, live chat and SMS support. For further details, click here.

 

Are my financial details safe?

Lucky247 Casino guarantee all our members' financial details are 100% secure. You do not need to worry when sharing your financial details with us. All you financial details will be encrypted, including to Lucky247 staff. In addition, to give you peace of mind, we have partnered up with one of the world's leading e-cash providers, DataCash ltd, who will ensure that all your payments are completely safe and secure. DataCash ltd also has a fraud team with the most up-to-date control measures, which ensure the complete privacy of your personal information and a commitment to keeping your bank details safe.

 

In addition, every transaction that you make at Lucky247 is recorded in case a review is needed. Records of your transactions can be located through the CashCheck service on the Lucky247 website, or by a paper audit which can be requested from the Lucky247 customer support centre.

 

How can I know that my account number and my password are safe?

All information regarding each and every player is safe and secure, recorded in a 128-bit encryption during the internet transfer. Members are issued an account number that is completely unique, whereas passwords are chosen by the players.

 

Why am I asked for documents when I go to make a withdrawal?

To ensure the protection of the Casino and members, Lucky247 Casino takes measures to prevent fraud. The measures taken are similar to the standardised methods taken by most online gaming sites and not an attempt by Lucky247 Casino to delay depositing winnings into your account.

Lucky247 therefore will request identification from members before we can pay winnings into your account. In addition, we request this information for security reasons and to ensure we comply with all eCOGRA regulations plus local as well as international banking regulations. The type of identification that we would ask for includes a driver’s licence and utility bills. For more information on which documents are accepted, please click here.

 

What are the age requirements for playing at the Casino?

To participate at Lucky247 Casino you must be 18 years or older, or the legal, minimum age of majority in your jurisdiction. Of these two numbers, the greater age is required to participate. We do not condone underage participation in gambling and Lucky247 takes attempts to participate in gambling at an illegal age very seriously.

 

Can I register a credit card with the Casino that’s not in my name?

Lucky247 Casino with our e-commerce partner DataCash, do not allow players to register credit cards of which they are not the signatories. If another person would like to play on our site via your PC, we strongly recommend they open their own Real Account

 

Are the games at Lucky247 Casino fair?

We support the Fair Gaming Policy at Lucky247 and we do not program our games to disadvantage the member or to favour the house. We guarantee that all gaming is fair and every member has an equal chance. This also enables us to prevent card counting or the ability to “crack the system.” We use a Random Number Generator which is audited by an independent auditor of online gaming, eCOGRA. Lucky247 Casino showcase a Safe and Fair seal of approval from eCOGRA to show our commitment to fair online gaming.

 

What happens if I’m disconnected from the gaming server?

While playing games online, if you are disconnected from the gaming server we should be able to resolve the wager regardless. Your credit balance will be refreshed on your next visit, including the result of the wager.  However, in the unlikely event that the gaming server disconnection issue renders us incapable of resolving the wager, you will be presented with an ‘unfinished’ wager for the game that you picked.

 

Why do the reels continue to spin / Why aren’t the cards turning over?

If you are experiencing game defects, your internet connection is the likely cause. In this instance, if the gaming server information cannot be conveyed to the software on your computer, the results of your bet cannot be effectively transferred to your computer. Only when the server receives a bet, or wager, can the random number generator create a result, which will then be instantly relayed back to your computer and the result shown.

If the result of your bet is resolved during a loss of connection, your balance will reflect the result of the bet when you reconnect.

However, if the result of the bet is not resolved during this time, the bet will appear as 'unfinished' when your computer reconnects and you click to play the game that was being played before you were disconnected.

 

How do I access more games?

Lucky247 has more than 200 instant play casino games, all of which may be accessed through the games lobby or through the various game categories.

 

What should I do if an error occurs while I’m accessing a game?

If an error occurs whilst you are playing an online game with Lucky247 Casino, please contact a member of our customer support team. They will be happy to assist you with your query. Often problems occur from lacking enough available bandwidth.

 

Can I open a real account by e-mail or by phone?

It is possible to open an account via manual creation. However, the casino management holds discretion about who can and cannot do this.

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