Terms & Conditions

Lucky247 Terms and Conditions under Malta Gaming Authority (MGA) regulation

1.1 Website Terms and Conditions (‘Terms and Conditions’)

Please note that in these Terms and Conditions, 'You' or 'Your' or 'User' or 'Player' means any person who uses the Software on Lucky 247 websites. Unless otherwise stated, 'we' 'us' or 'our' refers collectively to Lucky247 found at www.lucky247.com, and its subsidiaries, affiliates, directors, officers, employees, agents and contractors. 

All transactions between the Player and Broadway Gaming Ltd. take place in Malta where the principal servers are based. The Player’s gaming contract is with Broadway Gaming Ltd. Broadway Gaming Ltd. is the company who provides the gaming services to the Player. Unless otherwise stated, 'we' 'us' or 'our' refers collectively to Broadway Gaming Ltd. and its subsidiaries, affiliates, directors, officers, employees, agents and contractors. .

1.2 Right to use Software

You are permitted to install and use the Software and all content derived from the Software in connection with the use of the websites in accordance with these Terms & Conditions. The Software allows You to use our gambling services available via the websites (the 'Services'). You may install the Software on a hard disk or other storage device and may make backup copies of the Software, provided that such backup copies are used only by You in connection with the Services through a computer of which You are the principal user. The Software's code, structure and organization are protected by intellectual property rights. You must not:

  • copy, redistribute, publish, reverse engineer, decompile, disassemble, modify, translate or make any attempt to access the source code to create derivate works of the source code, or otherwise
  • sell, assign, sublicense, transfer, distribute or lease the Software
  • make the Software available to any third party through a computer network or otherwise
  • export the Software to any country (whether by physical or electronic means)
  • use the Software in a manner prohibited by applicable laws or regulations.
  • Together, these are considered 'Non-Permitted Uses'. You will be solely liable for any damage, costs or expenses arising out of or in connection with the commission of any Non-Permitted Uses.

1.3 The Website(s)

This page defines the Terms and Conditions that apply to all monies, bets and wagers accepted by us and all Services offered at www.lucky247.com, which is duly authorised by the Malta Gaming Authority.

1.4 Lucky247 Mobile Casino

When playing at the Lucky247 Mobile Casino the below additional terms will apply:

1.4.1 Network Operator and Other Charges

You, as the player in your own capacity, are responsible for the connection or other usage charges levied by your network service provider. This includes all cost associated when you register to play the Games at the mobile casino, download the software, place bets or communicate with us. Please note that these charges do not form part of your bets placed.

1.4.2 Viruses and data integrity

Neither the Casino, including its parent or any of its affiliates as well as any agents, network service providers, partners, representatives or employees certify that the Casino Software will be free from any virus or coding that might be of a destructive nature. It is Your responsibility to implement and maintain procedures to satisfy any requirements You might have in terms of accuracy of data input and output, as well as the protection from such aforementioned destructive viruses or code. Further to this, neither the Casino, including its parent or any of its affiliates as well as any agents, network service providers, partners, representatives or employees warrant that the casino is error free or will function without interruption or data package loss including any connection or transmission over the internet.

1.4.3 Connectivity

It is the sole responsibility of You, as the player, for any requirements in connecting to and the use of the casino. These include amongst others, devices, networks, GPRS, Internet access services.

1.5 Use

BY USING THE WEBSITE, YOU SIGNIFY YOUR AGREEMENT TO THESE TERMS AND CONDITIONS.

2. Language used in Broadway Gaming Ltd's Terms and Conditions

Broadway Gaming Ltd.’s Terms and Conditions as published on the Website (and updated from time to time) are in English and other languages that may be added from time to time. However, it is the English version of these Terms and Conditions that form the basis of these Terms and Conditions only. Translations into other languages may be made as a service and are made in good faith. However, in the event of ambiguity between the English version and a translation, the English version has priority over any translation.

3. About Broadway Gaming Ltd. and www.lucky247.com

Lucky247 Casino is managed by Broadway Gaming Ltd. a Maltese Registered company with registered address at Villa Seminia, 8, Sir Temi Zammit Avenue, Ta' Xbiex XBX1011. Broadway Gaming Ltd. is licensed by the Malta Gaming Authority (License Numbers: MGA/CL1/638/2010 and MGA/CL3/638/2010). All transactions between the Player and Lucky247 take place in Malta where the principal servers are based.

 

4. Licensing and Regulatory Bodies

Broadway Gaming Ltd. is licensed by the Malta Gaming Authority of Malta [MGA] and is bound by the conditions of its licence, as well as by the relevant Laws of Malta relating to gaming, anti-money laundering, data protection and corporate law.

5. Jurisdictions

5.1 Illegality

Internet Gambling may be illegal in the jurisdiction / country in which You are located or residing. Broadway Gaming Ltd. does not intend to enable You to contravene applicable law. You are responsible for any gaming activity and You are also responsible for ensuring that You are not contravening any law or legislation prohibiting gaming online. Before relying on any information contained on the Website you should consult the rules your jurisdiction.

5.2 Blacklist

Broadway Gaming Ltd. will not take bets or wagers from Afghanistan, American Samoa, Belarus, Belgium, Burma, Caribbean Netherlands, Comoros, Congo, The Democratic Republic Of Congo, Cote d’lvoire, Croatia, Cuba, Czech Republic, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Guadeloupe, Guam, Guernsey, Guinea, Haiti, Hong Kong, Hungary, Iran, Iraq, Israel, Italy, Jersey, Lebanon, Liberia, Libya, Macau, Martinique, Mayotte, Netherlands, New Caledonia, North Korea, Northern Mariana Islands, Palestinian Territories, Philippines, Portugal, Puerto Rico, Reunion, Romania, Saint Martin, Serbia, Singapore, Sint Maarten, Somalia, South Africa, South Sudan, Spain, St Pierre and Miquelon, Sudan, Syria, Taiwan, Turkey, United States, United States Minor Outlying Islands, US Virgin Islands, Venezuela, Vietnam, Wallis and Futuna, Zimbabwe.

Broadway Gaming Ltd. reserves the right to amend the list of countries from which it will not open accounts, or process bets or financial transactions from time to time at its sole discretion.

6. Your Account

6.1 Age

All applicants must be over 18 years of age to register with Broadway Gaming Ltd. We reserve the right to ask for Your proof of age and suspend Your account until satisfactory documentation is provided.

6.2 Correspondence

All information supplied when registering on our Website must be accurate and complete in all respects. Broadway Gaming Ltd. reserves the right to confirm Your address by posting an address verification letter to You or by contacting You via e-mail. All letter correspondence will be discreet and the envelope will not display any reference to Broadway Gaming Ltd. When such correspondence is initiated, all withdrawal requests will remain pending until the correspondence has been returned and approved by Broadway Gaming Ltd.

6.3 Account

You may only open and operate a single account. If You hold more than one account we reserve the right to suspend these accounts until all the account details and balances (belonging to You) are consolidated. Once completed, all other accounts will be terminated, leaving a single active account.

6.4 Accuracy

You are asked to keep Your registration details up to date. If You change Your address, email, phone number or any other contact or personal information please contact support@lucky247.com in order to update Your account information.

6.5 Password

Broadway Gaming Ltd. allows You to choose Your own username and password combination. You are asked to keep this information secret. Any actions carried out through Your account will stand if Your user name and password have been entered correctly.

6.6 Verification of Bank Details

If using a credit or debit card, the Cardholder's name MUST be the same as the name used when registering with the site. Where this is not the case the account may be suspended. Where an account is suspended, You should contact Player Services for details of our verification process. Any withdrawals that are made by bank wire or cheque will only be payable to the name used when registering with the site and if a debit or credit card has been used to deposit funds the name must correspond to the name registered on the card.

6.7 Updating Payment Details

Updating or adding additional payment details may only be done by contacting Player Services. It is Your responsibility to make Yourself aware of the terms upon which Your payments are accepted. You are solely responsible for keeping abreast of any changes.

6.8 Activation

All applicants may be sent an email to the registered email address for account activation. All accounts may be activated through this email. If this is not completed, Broadway Gaming Ltd. reserves the right to suspend all activities on the account until the account details are verified.

6.9 Offers

All Player offers are limited to one per person, family, household address, email address, telephone number, debit/credit card and shared computer, e.g. School, public library or workplace. We reserve the right to withdraw the availability of any offer or all offers to You or group of Players. The terms and conditions of each offer can be read in the section dedicated to bonuses and other offers.

6.10 Acceptance

By registering, You are deemed to have accepted and understood all the rules, Terms and Conditions displayed on the Website by Broadway Gaming Ltd. This is also confirmed by marking the tick box on the registration page. We recommend that all members print out (or save to file) all transaction records, rules of play, cancellation policies, and pay-out policies. It is also recommended that You peruse the section related to Rules and Regulation of the Games.

6.11 No liability

Broadway Gaming Ltd. shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with Broadway Gaming Ltd.’s Services or Website; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the Website or its content or any errors or omissions in the Website's content. Broadway Gaming Ltd. reserves the right to close or suspend Your account.

6.12 No Minors

All applicants must be over 18 years of age and in any case shall have attained the age of majority as stipulated in their country of residence to register with Broadway Gaming Ltd. Broadway Gaming Ltd. absolutely prohibits minors or those underage from participating in any of the games or using the Services. We reserve the right to ask for proof of age from any Player and suspend their account until satisfactory documentation is provided. It is each Player's responsibility to check that the laws in their state/country concerning gambling allow them to use our services prior to registration. Please refer to the section 5 "Jurisdictions".

6.13 Account Dormancy

Should an account remain dormant or inactive with no account transactions for a period exceeding 30 months and where the account also has a balance, Broadway Gaming Ltd. shall attempt to contact You with a view to return any remaining funds. Should this not be possible, the remaining balance (if any) within that account shall be remitted to the Malta Gaming Authority (MGA).

Aside from any play through requirement, in our sole and absolute discretion, You may lose any bonuses and winnings derived from such bonuses if these monies are not used by You at the Casino for a period of six (6) months from the date on which such bonus(es) were issued to You.

Further to this, all Loyalty points awarded by the Casino shall be viewed as Bonuses and the non-use of these will be applied.

6.14 Inter-Account Transfers

The transfer of funds between individual accounts is strictly prohibited.

6.15 Interest

Any monies held in Your account shall not attract interest.

6.16 Account Suspension

Broadway Gaming Ltd. reserves the right to close or terminate Your account at its sole discretion.

6.17 Account Closure

If you wish to close Your account please contact Lucky247 Player Services on support@lucky247.com

7. Payment Details / Withdrawals

7.1 Identification Checks

Broadway Gaming Ltd. reserves the right to ask You for verification documents upon deposits made via credit or debit card and / or prior to executing a withdrawal. This includes, but is not limited to two (2) copies of:

  • Copy of photographic identification documents, such as a Passport or Driver’s License
  • Documents confirming residence such as a bank statement or utility bill no older than 3 months.
  • (These details MUST match the details listed in Your account profile (name, address, phone number and email address)

7.2 Credit Checks

Broadway Gaming Ltd. reserves the right to run credit checks on all Cardholders with third party credit agencies on the basis of the information provided on registration.

7.3 Records

It is the Cardholder's responsibility to retain copies of transaction records and Website policies and rules. It is also the Cardholder's responsibility to know the laws concerning online gambling in the country of domicile. Further to this all transactions (purchases and withdrawals) will reflect as “twentyfourseven” on your bank statement.

7.4 Withdrawals

7.4.1 Registered Accounts

Any withdrawals that are made by bank wire or cheque will only be payable to the name used when registering with the site and if a debit or credit card has been used to deposit funds the name must correspond to the name registered on the card. There may be charges incurred for withdrawals. Funds must be withdrawn with the same method used for depositing, up to the amount of the deposit. Please note that any withdrawals may experience a slight delay due to our identity verification process. Withdrawals will not be processed over weekends.

7.4.2 eCheck Processing

Any withdrawals, where a deposit has been made via the eCheck option, will be pending until said deposit has cleared to the casino. This withdrawal may be held for a period of up to 7 business days. Please consider this delay when requesting a withdrawal.

7.5 Updating Payment Details

Updating or adding additional payment details may only be done by contacting Player Services.

7.6 Limitations of withdrawals

For your own security you can only withdraw a maximum of €10,000 (or currency equivalent) during any 24 hours. All progressive wins are exempt from this clause.

Where a sign-up Bonus has been credited to you, and after meeting all wagering requirements, you will be limited to a maximum withdrawal value of 6 times your first deposit amount and any remaining balance will be forfeited. All progressive wins are exempt from this clause.

Players whose withdrawal is 5 times or more than their lifetime deposits across the Casino Group will only be able to withdraw their winnings at a sum of €4,000 (or currency equivalent) per week. The remaining amount will be returned back in the player's account until eligible for a further withdrawal. This clause does not apply to progressive wins.

7.7 Purchase Confirmations

Please be aware that all purchases are held in the name of the casino, until such time that they become settled by the bank. Therefore, please note: a person attempting to make a deposit on our site will only become a valid player once a transaction has been fully settled via the player’s bank and the funds are reflected in the Casino’s bank account. Prior to this, the Casino reserves the right to accept or decline this purchase/deposit and as such, these transactions are placed in the name of the Casino, until settlement is confirmed.

8. Bonuses

8.1 Separate Terms and Conditions

All promotions, bonuses or special offers are subject to promotion-specific terms and conditions and any complimentary bonus credited to Your account must be used in adherence with such terms and conditions.

8.2 Abuse of Bonus System

In the event that Broadway Gaming Ltd. believes You or a Group  are abusing or attempting to abuse a bonus, or other promotion, or display advantage play betting patterns, or are likely to benefit through abuse or lack of good faith from a gambling policy adopted by Broadway Gaming Ltd., Broadway Gaming Ltd. may at its sole discretion, deny, withhold or withdraw from You any bonus or promotion, or rescind any policy either temporarily or permanently, or terminate Your access to the Services and/or block Your account/s. In such circumstances, Broadway Gaming Ltd. shall be under no obligation to refund to You any funds that may be in Your accounts other than Your original deposit amounts.

 

8.3 Right to Rescind

Broadway Gaming Ltd. reserves the right to withdraw any promotion, bonus or special offer at any time.

 

9. Privacy Policy

9.1 General

Broadway Gaming Ltd. is committed to protecting and respecting Your privacy. Broadway Gaming Ltd. complies with all applicable data protection and privacy laws. If You do not understand how we handle or use the personal information You provide to us then You are invited to send in any questions to support@lucky247.com .

9.2 Information Collected

Broadway Gaming Ltd. may collect and record all telephone calls, internet communications, details of transactions You carry through the site and details of Your visits to the site.

9.3 Processing of Personal Details

Any personal data received with regards to a Player and/or registrant is:

  • Processed in accordance with the rights of the Player concerned
  • Obtained only for a specific and lawful purpose
  • Kept in a secure manner
  • Is utilised for marketing purposes based on the opt-out principle.

9.4 Disclosure of Information

Broadway Gaming Ltd. will instruct and authorise the credit financial institution by which a Player's account is held to disclose any information as may be requested by the MGA in respect of a Player's account. Broadway Gaming Ltd. will disclose personal data when ordered to do so by any Governing Authority and/or under any legal provision contained in the Governing Law or in order to enforce our terms of use as stated in these Terms & Conditions. For fraud detection and control purposes You agree that Broadway Gaming Ltd. has the right to transfer Your personal data to third parties, including so-called AVS providers and other partners.

Furthermore, Broadway Gaming Ltd. reserves the right to disclose personal data to relevant recipients where Broadway Gaming Ltd. has reasonable grounds to suspect irregularities that involve an account.

9.5 Player Relationship Management (CRM) and Marketing Materials

Broadway Gaming Ltd. reserves the right to process personal data for CRM purposes. You can choose not to receive marketing/promotional material at registration and/or unsubscribe from promotional material sent electronically by contacting us at support@lucky247com. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If You follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before You submit any personal data to these websites.

9.6 Correction of Incorrect Account Information

You have the right to require access to Your own personal data and/or have the right to correct and/or erase wrong and/or inappropriate data.

9.7 Cookies/ActiveX

Broadway Gaming Ltd. Websites works by using cookies and Active X components for (but is not limited to) the following purposes:

  • To identify the Player's preferred language so it is automatically selected when the Player returns to Broadway Gaming Ltd.’s websites
  • To store information about the Player's preference's and so to allow us to customise our site according to the Player's individual interests
  • For analysis of Broadway Gaming Ltd.’s Website traffic so as to allow us to make suitable improvements.
  • The operation of the games (such as the flash casino)
  • To serve advertisements which Broadway Gaming Ltd. believes will be of interest to You
  • Please be aware that it may not possible to use the Website or Services without accepting these components. If additional information is required, please click here or email support@lucky247com.

9.8 Storage of Personal Data

The data that Broadway Gaming Ltd. collects from the Player may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of Your order, the processing of Your payment details and the provision of support services. By submitting Your personal data, You agree to this transfer, storing or processing. Broadway Gaming Ltd. will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this privacy policy. Although we will do our best to protect Your personal data, we cannot guarantee the security of Your data transmitted to our site; any transmission is at Your own risk. Once we have received Your information, we will use strict procedures and security features to try to prevent unauthorised access.

10. Intellectual Property

The brand names relating to Broadway Gaming Ltd.’s Brands, include, but are not limited to, Lucky247 Casino and Lucky247 Mobile Casino and any other trademarks, service marks and/or trade names used by Broadway Gaming Ltd.. The Trade Marks are the trademarks, service marks and/or trade names of Broadway Gaming Ltd. who reserves all rights to such Trade Marks. You hereby acknowledge that by using the Website or the Software You obtain no rights in the Trade Marks or the content and You may only use the same in complete accordance with these Terms & Conditions.

11. Use of automated players (‘bots’) and Illegal Software

11.1 Illegal Software and bots

The use and abuse of a bug or bots or any other form of artificial intelligence in any of the Software or Services provided on the Broadway Gaming Ltd. platform is illegal.

11.2 Non-permitted Software

The use of software to influence or modify the outcome of any of the games in the Casino for financial gain is strictly forbidden and any monies acquired in this way will be deducted from the Player's funds.

11.3 Legal Proceedings

Broadway Gaming Ltd. shall take all necessary measures in cases of the use and/or abuse of a bug, bot or any other form of artificial intelligence from a Player, such as blocking of the Player’s account, freezing of the funds and reserve the right to legal proceedings.

12. Interruptions in play

12.1 Interruptions

Broadway Gaming Ltd. is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Broadway Gaming Ltd. is not liable for any acts or omissions made by Your internet service provider or any third party with whom You have contracted to gain access to the server that hosts the Website.

12.2 No warranties

Software and Services are provided 'as is' and Broadway Gaming Ltd. makes no warranties or representations, whether express or implied (whether by law, statute or otherwise) including but not limited to implied warranties and conditions of merchant ability, satisfactory quality, fitness for a particular purpose, completeness or accuracy of the Software/Services or infringement of applicable laws and regulations. The entire risk of use, quality and performance of the Software/Services relies on You. Broadway Gaming Ltd. makes no warranty that the Software or Services will meet Your requirements, be uninterrupted, timely, secure or error-free, that defects will be corrected or that the Software or server that makes it available are free from viruses or bugs or represents that the full functionality, accuracy and reliability of the Software or Services as to results or accuracy of any information obtained by You. In the event of systems or communications errors relating to the generation of random numbers, bet settlement or other element of the Product, we will not be liable to You as a result of any such errors and we reserve the right to void all bets on the draws in question.

12.3 No liability

Broadway Gaming Ltd. shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Website or the Services; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.

12.4 Refunds

In the event of a casino system malfunction all wagers are void. Refunds may be given solely at the discretion of Broadway Gaming Ltd. management.

12.4.1 Scratch card refunds

For all scratch card games in which You (the player) participate, it shall be deemed that this scratch card has been utilised at the purchase of it. You will not be permitted to any refund, substitution or any scratch procedure, whether You have progressed to scratch the underlying symbol or not.

12.4.2 Deposit refunds

The casino will not be liable to refund any deposits from payment gateways that (for reasons known or unknown) do not reflect in Your gaming account until such time the Casino has identified the funds and they have cleared and reflect in the bank account of the Casino. At such time, these funds will be refunded back to your deposit method (if requested) or credited to Your gaming account.

12.5 Systems Malfunction

Where a manifest error, mistake or system failure results in an incorrect odd, line or handicap taken in a bet, including but not limited to palpable error, the bet, or that part of the bet if it is a multiple bet/parlay will be null and void.

12.6 Limit on Wagers

We reserve the right to refuse or limit any wager(s) at our sole discretion for any reason whatsoever. In circumstances where a stake is deemed to be or is declared void by us at our discretion, any sum deducted from Your account with respect to that stake or wager shall be credited to Your account. Wagers shall only be valid if accepted by our server and subject to the Agreement. Until acceptance, no communications from You shall be binding on us and all information displayed on this site constitutes an invitation to play only. Malfunction (whether on a Website or Your equipment) voids all pays and plays. Should we determine to waive a rule in the interest of fair play to You, it shall only be for that instance and shall not set a precedent for the future.


12.7 Right to void

Broadway Gaming Ltd. reserves the right to void any winnings that were obtained as a result of hardware/software error or malfunction. Players found abusing such errors/malfunctions are subject to having their account closed and any deposits and/or winnings forfeited. In the event of a Website system malfunction all bets are void.

12.8 Change

Broadway Gaming Ltd. reserves the right to suspend, modify, remove or add to the Website any games or software at its sole discretion with immediate effect and without notice. Broadway Gaming Ltd. shall not be liable to You for any loss suffered by You resulting from any changes made or for any modification or suspension of or discontinuance of the Software or Services and You shall have no claims against Broadway Gaming Ltd. in such regard.

13. Limitation of Liability

13.1 Risk

You agree that You are free to choose whether to use the Services and do so at Your sole option, discretion and risk.

13.2 Loss

Broadway Gaming Ltd. shall not be liable to You or any third party in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with Your, or any third parties’ use of the Software or the Services, whether direct or indirect, including, without limitation, damage for loss of business, loss of profits (including loss of or failure to receive anticipated winnings), business interruption, loss of business information, or any other pecuniary or consequential loss (even where we have been notified by You of the possibility of such loss or damage).

13.3 Links

Broadway Gaming Ltd. shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with Your use of any link contained on the Websites. The Company is not responsible for the content contained on any Internet site linked to or from the Websites or via the Services.

13.4 Negligence

Nothing in this Agreement will operate so as to exclude any liability of the Company for fraud, death or personal injury that is caused by the Company's negligence.

14. Availability of Offers

14.1 Eligibility

All Player offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, etc.), and shared computer, e.g. school, public library or workplace. All Broadway Gaming Ltd. offers are intended for recreational players and Broadway Gaming Ltd. may in our sole discretion limit the eligibility of Players to participate in any promotion. We reserve the right to withdraw the availability of any offer or all offers to any Player or group of Players.

14.2 Offer recall

We reserve the right to reclaim all bonuses awarded and any winnings accrued if Players are found to be tampering with or abusing any aspect of a Broadway Gaming Ltd. promotion. Where there is evidence of a series of bets placed by a Player or group of Players, which due to enhanced payments through promotional offers results in guaranteed Player profits irrespective of the outcome, Broadway Gaming Ltd. reserves the right to ignore the bonus element of such offers and settle bets at the correct odds. We further reserve the right to ask any Player to provide sufficient documentation for us to be satisfied in our absolute discretion as to the Player's identity prior to us crediting any bonus, free bet or offer to their account.

15. Collection of winnings

Winnings are added in the selected currency for Your account to the cleared balance of Your account. Should You wish to withdraw some or all of Your balance, You may select how much You wish to have paid back. The maximum withdrawal amount per 24 hour period is €10,000 or currency equivalent. If You require a withdrawal in excess of this value, please contact Player Services. If there are any concerns or queries regarding the collection of winnings please email support@lucky247.com .

16. Responsible Gaming/Gambling

16.1 Policy

Gaming is supposed to be fun but can be addictive. We promote responsible gaming by:

  • Enabling the blocking/suspension of accounts upon request
  • Allowing You to contact one of our Player Support Representatives or click through to one of the links provided in the Responsible Gaming page.

16.2 Self-exclusion Policy

Broadway Gaming Ltd.’s self-exclusion policy is thus: A Player may at any time request that his or her Gaming Account be closed for the reason of problem gambling. The Gaming Account will be closed without hesitation and will remain closed for a minimum of six months. Should Broadway Gaming Ltd. deem it unwise or unhealthy for the Gaming Account to be re-opened, then it will be closed forever at the sole discretion of Broadway Gaming Ltd.

17. Governing Law, Support, Disputes and Complaints

17.1 Support

Player Support is available if You experience any difficulties. Player Support can be reached by email on support@lucky247.com.

17.2 ADR

The current balance and transaction history of Your account may be viewed at any time. Should there be any claim or dispute arising from past or current transactions please contact us. If we are unable to settle the dispute we may refer the dispute to an arbiter, such as IBAS, whose decision will be final; subject to full representation given to all parties involved.

17.3 eCogra

As eCOGRA is the official ADR partner of Broadway Gaming Ltd. players can make use of their independent dispute resolution assistance if they have a grievance at the casino which is not being resolved directly with the casino satisfactorily. To log a dispute with our ADR, please contact eCogra directly using this link: http://www.ecogra.org/srs/dispute.php.

17.4 MGA

Broadway Gaming Ltd. will endeavour to resolve all disputes in a timely and responsible manner. However where a dispute remains unresolved by both parties arbitration may be sought as described above. If after this process a matter still remains unresolved, a dispute may be brought to the MGA at support.mga@mga.org.mt.

17.5 Governing Law and Jurisdiction

These Terms and Conditions are governed by, and interpreted in accordance with, the laws of Malta and You irrevocably submit to the exclusive jurisdiction of the courts of Malta to settle any disputes (including claims for set off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal relationships established by or otherwise arising in connection with these Terms & Conditions.

18. Financial Institution

18.1 No interest

Broadway Gaming Ltd. is not a financial institution and thus any deposits made into Your account are not due any interest payments on the deposit(s) whatsoever.

18.2 No legal or tax advice

Broadway Gaming Ltd. does not provide advice to Players regarding tax and/or legal matters. Players who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors and/or authorities in the jurisdiction in which they are domiciled and/or resident.

18.3 No arbitrage

Players are strictly prohibited from utilising Broadway Gaming Ltd. and it systems to facilitate arbitrage through Currency Exchange transactions. Where Broadway Gaming Ltd. deems that a Player has deliberately used the aforementioned systems for financial gain through arbitrage, any gains will be forfeited and deducted from the Players balance without warning or notification.

18.4 Anti-Money Laundering

Players are strictly prohibited from utilising Broadway Gaming Ltd. and it systems to facilitate any type of illegal money transfer system. You will not use the Website for any unlawful or fraudulent activity or prohibited transaction (including money laundering) under the laws of any jurisdiction that applies to You. If Broadway Gaming Ltd. has a suspicion that You may be engaging in or have engaged in fraudulent, unlawful or improper activity, including, without limitation, money laundering activities, or conduct otherwise in violation of these Terms and Conditions, Your access to the Website will be terminated immediately and/or Your account blocked. If Your account is terminated or blocked in such circumstances, Broadway Gaming Ltd. is under no obligation to refund to You any funds that may be in Your account. In addition, Broadway Gaming Ltd. shall be entitled to inform relevant authorities, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of Your identity and of any suspected unlawful, fraudulent or improper activity and You will cooperate fully with the Company to investigate any such activity.

19. Other

19.1 Acceptance

By accepting these Terms and Conditions You are fully aware that there is a risk of losing money when gambling by means of the Website and You are fully responsible for any such loss. You agree that Your use of the Website is at Your sole option, discretion and risk. In relation to Your losses You shall have no claims whatsoever against Broadway Gaming Ltd. or any white label partner or their respective directors, officers or employees.

19.2 Eligible Players

Employees of Broadway Gaming Ltd., its licensees, distributors, wholesalers, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in the games.

19.3 Termination of Account

Broadway Gaming Ltd. reserves the right to cancel Your account for any reason whatsoever at any time without notice to You. Any balance in the Your account at the time of such cancellation will be credited to Your credit card and/or sent to the You by cheque. However, the casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in a casino account in any of the following circumstances:   

  • If You have more than one active account for the casino;
  • If the name on Your casino account does not match the name on the credit card(s) used to make deposits on a casino account;
  • If You participate in a casino promotion and cash-in before fulfilling the requirements of that particular promotion;
  • If You provide incorrect or misleading registration information;
  • If You are not of legal age;
  • If You reside in a jurisdiction where participation in casino games is prohibited by law;
  • If You have allowed or permitted (intentionally or unintentionally) someone else to play on casino account;
  • If You have not played at the casino on an individual basis for personal entertainment only (that is, You have played in a professional sense or in concert with other Player(s) as part of a club, group, etc.);
  • If You have “charged back” any of the deposits made with Your credit card on Your casino account;
  • If You are found colluding, cheating, money laundering or undertaking fraudulent activity;
  • If it is determined by the casino that You have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the casino;
  • If You use the Website or Your account in bad faith;
  • If You make statements that are sexually explicit or offensive in the chat facility, including expressions of bigotry, racism, hatred or profanity; OR
  • If the casino should become aware that You have played at any other on-line casino under any of the circumstances set out at (i) to (xiii) above. 

19.4 Publicity

By accepting any prize and/or winnings from the casino, You consent for Your name to be used for advertising and promotional purposes without additional compensation except where prohibited by law. Additionally, You hereby resign all rights in any materials used for advertising and promotion and agree that all rights in and to such materials will belong to the Casino. The Casino will do its utmost to protect your privacy at all times.

19.5 Indemnity

You shall hold the casino, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall fully indemnify them from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of: (i) Your entry, use, or re-use of the Web Site, (ii) Your use of any Software on the Website, (iii) Your entry, use, or re-use of the Casino server, (iv) Your participation in the casino games, or, (v) Your acceptance of any prize.

19.6 Further Indemnity

You further and specifically indemnify this casino, its employees, officers, directors and any and all associated or affiliated persons or organizations against any and all costs, expenses, liabilities and damages arising from any legal or other action taken either by or against You arising from any and all interaction with the casino and/or any of its employees, officers, directors and any and all associated or affiliated persons or organizations. Such action shall include (but not necessarily be limited to) any actions that might arise as a result of the criminalization of online/Internet wagering within Your jurisdiction.

19.7 Communication and Opt-out

In registering a Practice or Real account, You hereby consent to us contacting You through any and all means of communication (whether in written or verbal form and including, but not limited to email, telephone and SMS) in respect of matters relating to Your account. To unsubscribe to any or all forms of communication, please contact support@lucky247.com .

19.8 Entire Agreement

The Terms and Conditions contained herein represent the complete, final and exclusive agreement between You and Broadway Gaming Ltd. and supersede and merge all prior agreements, representations and understandings between You and Broadway Gaming Ltd. with regards to playing at the casino. Broadway Gaming Ltd. reserves the right to amend these Terms and Conditions, or to implement or amend any procedures, at any time without prior notice to You. Such amendments will be implemented at the discretion of casino Management and put into immediate effect. Such procedural changes will only be in response to the interests and security of the casino and/or the Players.

19.9 Irregular Play

Before any withdrawals are processed, Your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 20% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met. For the purposes of this rule, a bet is defined as one roulette spin or one dealer's dealt hand in any table game, or one deal in any Video or Power Poker game (this includes Multi-Hand/Play games). Any double or gamble shall be considered a new bet. Should the Casino deem that irregular game play has occurred; the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings.

The use of bonus funds purely to progress through the bonus stages of Scrooge, Devil's Delight, Aliens, Wish Master, Champion of the Track, Tower Quest, Pearls of India, Tomb Raider 2, Lucky Angler, Big Bang and Robin Hood can result in the winnings from the final bonus round voided.

Any bonus and winnings will be forfeited if a player has an active bonus and moves after winning from low weighted games like table games, to high weighted games like slots (or first bets high and then low with a stake not in proportion to the balance) for the sole purpose of completing wagering requirements. This will be judged at the sole discretion of the casino after reviewing the gameplay.

Furthermore, this includes but is not limited to Moving from a low weighted game to a high weighted game after large wins for the purpose of clearing wagering requirements.

Example: You place at least one bet on any game in the above list weighted at 25% or less, win 100% more than your stake and move your original stake and winnings to a game in the above list weighted at 100% in order to meet wagering requirements.

19.10 Promotional Offers

19.10.1 New player promotions

New customers receiving the Welcome signup offer or Free credits (no deposit offer), maximum bets will be limited to 20% of the value of their bonus and will not be eligible to cash in until such time the as the play through requirements on this bonus event has been met. Further to this all promotional offers are subject to the promotional terms and conditions.

19.11 Tax

You are solely responsible for any applicable taxes on any prizes and/or winnings that You collects from the casino.

19.12 Currency

The use of the $ symbol indicates US, NZ or CA Dollars; the use of the £ symbol indicates Great British Pounds only and the use of the € symbol indicates Euros only.

19.13 Force Majeure

Broadway Gaming Ltd. shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms of Use that is caused by events outside our reasonable control.

19.14 No agency

Nothing in these Terms and Conditions shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between You and us.

19.15 Severability

If any of the Terms & Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, Broadway Gaming Ltd.’s original intent.

19.16 Explanation of Terms and Conditions

We consider these Terms and Conditions to be fair. Should You need any advice regarding these or any other part of our service, please contact support@lucky247.com. In the interests of both our Players and Broadway Gaming Ltd., please note that all correspondence and telephone calls may be recorded

 

Version 1.01

Last updated: 17-05-2017

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