In certain cases, Lucky 247 will ask to verify your age and identity. As a responsible gaming operator, we are obliged to verify our customers’ age and identity in line with current UK Gambling Commission standards. We do this to ensure all our players are 18 or over and are who they say they are.

Most players are automatically age and identity verified when they initially create an account with us. However, some players may need to complete additional steps to verify their age and identity – we will notify you if you are required to do this.

Rest assured that the information and documentation you submit will be stored and treated in a secure manner at all times.

What do I need to do to get verified?

Verify with proof of identity and proof of address

You can verify your age and identity with HooYu* using a proof of identity and proof of address. You will be asked to submit a selfie, a clear photo of your passport, driving/provisional licence or EEA national card and a clear photo of proof of address (such as a bank statement or utility bill from the last six months).

Verify through Customer Service

You can also verify your age and identity through our customer service team by emailing support@lucky247.com or via our 24/7 Live Chat. You will be required to submit copies of proof of identity and address. Here is a guide to the documents you can send:

  1. Proof of Identity – a valid passport, driving/provisional licence or EEA National Card
  2. Proof of Address – one of the following documents from the past six months:
    1. Bank statement
    2. Utility bill, such as gas, electricity or water
    3. Mobile phone bill
    4. Official government correspondence

We accept electronic copies (such as PDFs), high-quality scans or photos – make sure the image is focused and all four corners of the document are visible.

I already have an account and never had an issue before. Why am I suddenly being asked to verify my account?

We’ve recently changed our verification policies and processes, meaning we must verify both the age and identity of new and existing players before they can deposit or play. If you’ve received a notification requesting age and identity verification, it could be because the verification method used when you originally created your account is outdated. We appreciate your cooperation and if you have any questions, please contact us through our 24/7 Live Chat.

*HooYu is our trusted verification services provider. The information and documentation you submit will be stored and treated in a secure manner at all times.