In certain cases, Lucky247 will ask to verify your source of income. As a responsible gaming operator, we’re obliged to verify the source of income used to fund gameplay in line with legal and regulatory requirements set out by the UK Gambling Commission.

To verify your source of income, we’ll need to review some documentation, such as payslips and bank statements. Watch the above video or read on to find out more!

(Note: you may also be asked to provide proof of identity, if you haven’t done so already. Learn more on our Identity Check page).

What Documents do you Need to Submit?


1. Payslips for past 3 months

Payslip Details

2. Full Bank Statements covering last 2 months
The following information must be visible:
a. Account holder details
b. Bank details
c. Transaction history, including those of your payslips. We need to see a match between the amount on your payslips and deposits into your bank account.

Bank Statement Details

Note: we’re aware that some players use other sources of income to fund their gameplay, in addition to or instead of using their take-home pay. If this is the case, please contact us directly via our 24/7 live chat or by by emailing verify@lucky247.com.

How to Submit Your Documents


You can send electronic copies (pdf) or high-quality photos of your documents. When photographing your documents, make sure that the image is focused, and all the four corners of the document are clearly visible. Illegible or cropped documents won’t be accepted.

To submit these for verification, simply email the required documents to verify@lucky247.com (or reply to the email we sent you). Please make sure to email us from the email address that you have registered with us and include your username in the body of the email – this will allow us to validate that it’s really you!

The information and documentation you submit will be stored and treated in a secure manner at all times.

How Long Will It Take to Process Your Documents?


You can expect to hear from us within three working days, letting you know whether or not your documentation has been accepted. If it’s accepted, you’re all done! However, the time to complete the process may vary if the submitted documentation is incomplete, low quality (eg blurred, illegible or cropped) or doesn’t meet the criteria.

If you have any questions or want more information, please don’t hesitate to contact us via 24/7 live chat or email verify@lucky247.com.

Page last updated on 12th June 2019