From time to time we need to ask players to provide certain documentation in order to validate their account information. Here we explain exactly what is required, why, and how to provide them.
Once provided, the review team aim to examine and approve all documents within 24-48 hours. Once approved we will be back in touch by email to let you know.
Please note: In some circumstances, we may need to close your account temporarily until the review has been completed, all requested documents must be approved before any withdrawal requests can be processed.
For more information abaut Passport verification click on link below.
The following are all accepted: Bank statements. Utility bills such as gas, electricity or water. Mobile phone bills. Official government correspondence.
The statement/bill must be no more than 3 months old.
It must be a hard copy that you received in the post to your house.
Online statements or printouts cannot be accepted for security reasons.
The statement/bill must show your name and full address.
The entire document must be shown in full, but any unrelated transaction information may be obscured.
To send in your documents
By Email - Simply take a digital photo of the required documents and reply to the email your were sent requesting the documents with your attached images.
By Post - Take a copy of your documents and post it to the address provided on the email you received.
Assuming your personal information does not change the review process must only be completed once. This is a vital security measure in place for both yours and our protection, and your cooperation is appreciated. Any questions please ask the Lucky 247 team.
Broadway Gaming Ltd. is licensed and regulated by the Gambling Commission (License Number: 000-039075-R-319385-011) for customers in the United Kingdom, and licensed by the Malta Gaming Authority (License Numbers: MGA/CL1/638/2010 and MGA/CL3/638/2010) for all other customers.