Identity Check

From time to time we need to ask players to provide certain documentation in order to validate their account information. Here we explain exactly what is required, why, and how to provide them.

Once provided, the review team aim to examine and approve all documents within 24-48 hours. Once approved we will be back in touch by email to let you know.

Please note: In some circumstances, we may need to close your account temporarily until the review has been completed, all requested documents must be approved before any withdrawal requests can be processed.

Passport

Passport Details

For more information abaut Passport verification click on link below.

  • Passport verification detailed information
    • Please remove your ID from any protective sleeves, wallets or plastic covers.
    • For passports, both the photo page and facing page must be shown in full.
    • The document must be clear and fully legible.
    • The copy must show the entire document, no corners or edges missing.
    • The document must be valid and not expired.
    • If the name on the ID does not match the name in your account, additional documentation must be provided such as a marriage certificate or other supporting information.

  • Drivers Licence

    Driving Licence Details

    For more information abaut Drivers Licence verification click on link below.

  • Drivers Licence verification detailed information
    • Please remove your ID from any protective sleeves, wallets or plastic covers.
    • For drivers licence, photo page must be shown in full.
    • The document must be clear and fully legible.
    • The copy must show the entire document, no corners or edges missing.
    • The document must be valid and not expired.
    • If the name on the ID does not match the name in your account, additional documentation must be provided such as a marriage certificate or other supporting information.

  • Utility Bill / Bank Statement

    Utility Bill Details

    For more information abaut Utility Bill or Bank Statement verification click on link below.

  • Utility Bill / Bank Statement verification detailed information
    • The following are all accepted: Bank statements. Utility bills such as gas, electricity or water. Mobile phone bills. Official government correspondence.
    • The statement/bill must be no more than 3 months old.
    • It must be a hard copy that you received in the post to your house.
    • Online statements or printouts cannot be accepted for security reasons.
    • The statement/bill must show your name and full address.
    • The entire document must be shown in full, but any unrelated transaction information may be obscured.
  • To send in your documents


    • By Email - Simply take a digital photo of the required documents and reply to the email your were sent requesting the documents with your attached images.
    • By Post - Take a copy of your documents and post it to the address provided on the email you received.

    Assuming your personal information does not change the review process must only be completed once. This is a vital security measure in place for both yours and our protection, and your cooperation is appreciated. Any questions please ask the Lucky 247 team.

    Page last updated on 16th June 2016

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