In certain cases, Lucky247 will ask players to provide certain documents in order to validate their account information. We do this to ensure you are who you say you are. Here we explain what is required and how to send your documents to us.
Once we receive your documents, it takes our review team between 24 and 48 hours to get back to you. We will send you a confirmation email once the process has been completed.
Please note: in some circumstances, we may need to close your account temporarily until the review has been completed. All requested documents must be approved before any withdrawal requests can be processed.
Rest assured that the information and documentation you submit will be stored and treated in a secure manner at all times.
Assuming your personal information does not change the review process must only be completed once. This is a vital security measure in place for both your and our protection, and your cooperation is appreciated. Any questions please ask the Lucky247 team.
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