Terms & Conditions

LUCKY 247 TERMS AND CONDITIONS UNDER UK GAMBLING COMMISSION

 

1. INFORMATION ABOUT US

1.1 Lucky247 Casino, (and any mobile version of the site) (the Site) is owned and operated by To Play Central (Ltd) (C-54644), a Maltese registered company whose registered address is at Villa Seminia, 8, Sir Temi Zammit Avenue, Ta' Xbiex XBX1011.

1.2 To Play Central (Ltd) is licensed by the Malta Gaming Authority of Malta MGA/CL1/804/2014 and the United Kingdom (UK) Gambling Commission. All transactions between the Player and Lucky247 take place in Malta where the principal servers are based. However, please note that those transactions take place under our UK gambling operating licence and are subject to the regulation of the UK Gambling Commission.


2. YOUR RELATIONSHIP WITH US

2.1 Please note that in these terms and conditions, 'You' or 'Your' or 'User' or 'Player' means any person who visits the Site and registers for an account. Unless otherwise stated, 'we' 'us' or 'our' refers collectively to To Play Central (Ltd) and Lucky247.

2.2 In these terms and conditions:
(a) Bet means:
(i) placing any bets, stakes or wagers on any of the games on the Site;
(ii) one roulette spin or one dealer's dealt hand in any table game, or one deal in any video or power poker game (this includes Multi-Hand/Play games); and
(iii) any double or gamble shall be considered a new bet;
(b) Game means any game offered on the Site;
(c) Group means any group company;
(d) Services mean the services provided by us on the Site, including the provision of the games.

2.3 By visiting the Site and registering for an account you agree to be and are bound by:
(a) these Terms and Conditions and any terms and conditions referred to in these Terms and Conditions;
(b) the Privacy and Security Policy;
(c) the Responsible Gambling Policy;
(d) all such other of our terms and conditions, rules or policies as they relate to the games provided on the Site, promotions, bonuses, special offers, deposits and withdrawals or any other aspect of your use of the Services provided by us on the Site, from time to time.

2.4 All of the terms and conditions, rules and policies referred to in 2.3 above shall be collectively referred to as the Terms and Conditions. If there is any conflict between the documents referred to in 2.2, the terms and conditions on this page https://www.lucky247.com/uk-online-casino/terms-and-conditions shall prevail.

2.5 The Terms and Conditions apply to:
(a) your use of the Site and any other site that may be operated by us (including any mobile platform);
(b) your use of any software or application intended to allow you to register for an account, access your account or play the games utilising a smartphone or mobile device;
(c) the playing of and wagering on any games that we make available from the Site from time to time; and
(d) the operation of any account that you register with us in order to play the games and deposit and/or withdraw funds.

2.6 Please read these Terms and Conditions carefully and make sure that you understand them before registering for an account and using the Site.  If you refuse to accept these Terms and Conditions you will not be able to open an account with us and must stop using the Site and the Services.

2.7 You should print a copy of these Terms and Conditions or save them to your computer for future reference.

2.8 These Terms and Conditions may be published in several languages for information purposes and ease of access by players. It is only the English version that is the legal basis of the relationship between you and us and in case of any discrepancy between a non-English version and the English version of these Terms and Conditions, the English version shall prevail.


3. AMENDMENT TO THESE TERMS AND CONDITIONS

3.1 Whenever we amend these Terms and Conditions and such changes are likely to have an impact on your use of the Site, we will notify you prior to such changes taking effect and you will be required to re-confirm your acceptance. If you do not agree to the updated Terms and Conditions, you must stop using the Site. Terms and Conditions may be subject to changes due to, for example, regulatory requirements or changes to the game rules.

3.2 We may make other minor amendments to these Terms and Conditions from time to time, without notice to you, and you should check this page each time you use the Site or play the games. Such changes do not relate to Terms or Conditions that are likely to impact your use of this site but rather pertain to grammatical changes, amendments to clauses to provide you with more information or updates pertaining to non gambling requirements.

3.3 If you use or continue to use the Site after the posting of changes to these Terms and Conditions, you will be deemed to have accepted the change whether or not you have chosen to accept the changes.

3.4 See date stamp below for when these Terms and Conditions were updated.
 

4. CONDITIONS TO OPENING AN ACCOUNT WITH US

4.1 In order to register an account with us you hereby agree, warrant and represent that:
(a) you are over 18 years of age;
(b) you are entirely responsible for complying (and that you do comply) with your own local, national, federal, state or other laws concerning betting and gaming prior to opening an account, placing any Bets or using the Services;
(c) you are legally capable of entering into binding contracts, including these Terms of Conditions;
(d) you are not prohibited for any reason from betting with us or from using the Services;
(e) you are not an employee of To Play Central (Ltd) or any member of its group;
(f) you have not excluded yourself, and neither we nor any other operator has excluded you, from gambling;
(g) you participate in the games strictly in your personal, non-professional capacity for recreational and entertainment purposes only;
(h) you participate in the games on your own behalf and not on the behalf of any other person;
(i) all information that you provide to us during the term of validity of this agreement is true, complete, correct, and that you shall immediately notify us of any change of such information;
(j) you are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from us;
(k) money that you deposit into your account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source;
(l) you understand that by participating in the games you take the risk of losing money;
(m) you shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the games and shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the games. We hereby reserve the right to invalidate any betting in the event of such behaviour;
(n) in relation to deposits and withdrawals of funds into and from your account, you shall only use such credit cards and other financial instruments that are valid and that lawfully belong to you.

4.2 This Casino is regulated by the UK Gambling Commission and as such will only provide gambling facilities to British persons or UK residents. 

4.3 The availability of our Services and the Site does not constitute an offer, solicitation or invitation by us for the use of our Services in any jurisdiction in which such use is prohibited by law, and we shall not be liable for any breach of any local, national, federal, state or other laws that may occur as a result of your use of the Services.

4.4 In the event that you are found to have breached any of the terms in clauses 4.l and 4.2:
(a) we may suspend or close your account;
(b) we may cancel any Bet you may have placed;
(c) we shall not be obliged to pay any winnings which might otherwise have been payable in respect of any Bet you placed; and
(d) we may commence legal proceedings against you, refer the matter to the police, guardians or family members, or any other appropriate regulatory authority as may be appropriate in the circumstances.


5. OPENING AN ACCOUNT WITH US

5.1 In order for you to be able to place Bets using the Site, you must first register personally with us and open an account.

5.2 To Play Central (Ltd) will not take bets or wagers from Afghanistan, American Samoa, Belarus, Belgium, Comoros, Cote d’lvoire / Ivory Coast, Croatia, Cuba, Czech Republic, Democratic Rep of Congo, Denmark, Federal Republic of Yugoslavia & Serbia, France, French Guiana, French Polynesia, Guadeloupe, Guam, Guinea (Republic of), Haiti, Hong Kong, Iran, Iraq, Israel, Italy, Lebanon, Liberia, Libya, Macau, Martinique, Mayotte,Myanmar / Burma, Netherlands, North Korea, Northern Mariana Islands , Puerto Rico, Réunion, Serbia and Montenegro, Singapore, Somalia, South Africa, Spain, Sudan, Syria, Turkey, United States Minor Outlying Islands, United States of America, US Virgin Islands, Venezuela, Wallis and Futuna. To Play Central (Ltd) reserves the right to amend the list of countries from which it will not open accounts, or process bets or financial transactions from time to time at its sole discretion.

5.3 Underage gambling is an offence and as such we reserve the right to carry out further age verification procedures. If such verification procedures have not been satisfactorily completed within 72 hours of you applying to register to gamble and deposit money:
(a) your account will be frozen;
(b) no further gambling will be permitted until age verification has been successfully completed;
(c) if on completion of age verification you are shown to be, or we believe that you are, or may be, underage, we shall return to you any money paid in respect of any Bets, but no winnings shall be paid to you.
(Details of the verification procedures that we may take are set out in clause 15 below.)

5.4 Employees of the To Play Central (Ltd) group may not open an account or register on the Site or for any of the Services, whether in their own name or on behalf of a fellow employee, friend, relative or anyone else.

5.5 You are only allowed to have one account. If you attempt to open more than one account, all accounts you try to open may be suspended or closed and any Bets may be voided. We reserve the right to suspend these multiple accounts until all the account details and balances (belonging to you) are consolidated. Once completed, all other accounts will be terminated, leaving a single active account.

5.6 As part of the registration process, you will need to choose a username and password. It is your sole and exclusive responsibility to ensure that your login details are kept secure. You must not disclose your login details to anyone. We are not responsible for any abuse or misuse of your account by third parties due to your disclosure of your login details to any third party, and we shall be entitled to treat any Bets placed on your account as a result of such abuse or misuse as being Bets placed by you.

5.7 Please contact us as soon as is possible if you have lost or forgotten your account details. You agree to inform us as soon as is possible (by telephone, where possible) [0800 298 7785] if you believe that your account information is being misused by a third party so that we may suspend your account to prevent further abuse.

5.8 Please ensure that you inform us of any changes to your registration details. Please contact support@lucky247.com to update your account information.


6. DEPOSITS AND WITHDRAWALS

Deposits

6.1 To participate in any Bets available via the Site, you must deposit monies into your account.

6.2 To deposit funds into your account, you can use any of the methods specified on the Banking and Deposits pages of the Site. 

6.3 As required by our anti-money laundering obligations and/or as part of our policy with regard to the source of funds placed on deposit, we reserve the right to raise queries regarding the source of any funds placed on deposit, including those set out in clause 15. We may, acting reasonably, suspend or terminate any account where the response to such query/queries is not in our view satisfactory and/or may pass on such information as we deem necessary to any relevant authority.

6.4 Funds from your account may be used to place Bets provided that:
(a) all payments made into your account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;
(b) any identity checks we are required to conduct pursuant to applicable anti-money laundering regulations and rules, or other obligations have been satisfactorily completed. To this end we reserve the right to seek such other information as we might require in order to confirm your identity and your compliance with these Terms and Conditions and any other applicable rules, laws or regulations; and
(c) you have complied with these Terms and Conditions.

6.5 From time to time, we may assign minimum deposit levels and maximum deposit levels as specified on the Site.

6.6 You should check with your bank and/or payment service provider as to whether they will levy any charges for depositing your funds with us.

6.7 The transfer of funds between individual accounts is strictly prohibited.

6.8 Updating or adding additional payment details may only be done by contacting Player Services. It is your responsibility to make yourself aware of the terms upon which your payments are accepted.

Withdrawals

6.9 To withdraw funds from your account, please refer to the Withdrawals page on the Site.

6.10 Winnings are added (in the selected currency) to the cleared balance of your account. Should you wish to withdraw some or all of your balance, you may select the amount you wish to withdraw. If you have any concerns or queries regarding the collection of winnings please email support@lucky247.com.

6.11 Withdrawals are subject to the limits set out in these Terms and Conditions.

6.12 Any withdrawals that are made by bank/wire transfer or cheque will only be payable to the name used when registering with the Site, and if a debit or credit card has been used to deposit funds the name registered with the Site must correspond to the name registered on the card.

6.13 There may be charges incurred for withdrawals.

6.14 Please note that any withdrawals may experience a slight delay due to our identity verification process. Withdrawals will not be processed over weekends.

6.15 If we mistakenly credit your account with winnings that do not belong to you, whether due to a technical error or human error or otherwise, such amount will remain our property and will be deducted from your account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect credit to your account, you are obliged to notify us immediately by email.

Withdrawal Limits

6.16 You can only withdraw a maximum of 10,000 euro (or currency equivalent) during any 24 hours. All progressive wins are exempt from this clause.

6.17 Where a sign-up Bonus has been credited to you, and after meeting all wagering requirements, you will be limited to a maximum withdrawal value of 6 times your first deposit amount and any remaining balance will be forfeited. All progressive wins are exempt from this clause.

6.18 Players whose withdrawal is 5 times or more than their lifetime deposits across the To Play Central (Ltd) group will only be able to withdraw their winnings at a sum of 4,000 Euro (or currency equivalent) per week. The remaining amount will be returned back into the player's account until eligible for a further withdrawal. This clause does not apply to progressive wins.


7. HOW WE HOLD YOUR FUNDS

7.1 Your funds are held in a separate bank account from the funds of To Play Central (Ltd). The funds are held in accordance with the conditions which apply to our UK operating licence. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: basic segregation. Please refer to http://www.gamblingcommission.gov.uk/Consumers/Protection-of-customer-funds.aspx for further information.

7.2  The measures we take include:
(a) maintaining at all times, in segregated account(s), and in reserve funds which we hold with our payment processors, separate from those holding our funds, an amount at least equal to 100% of all player funds;
(b) regular weekly (but as a minimum monthly) reconciliation of player funds against the related cover in the segregated customer account(s) and reserve funds such that the above ratios are maintained;
(c) weekly/monthly/quarterly reporting to the Malta and UK regulators in the required format.

7.3 Notwithstanding the above, your funds would form part of the assets of the business in the event of insolvency.

7.4 Please note that we are not a credit or other financial institution and as such an interest shall not accrue on your account balance. 


8. PLACING BETS AND PLAYING GAMES ON THE SITE 

8.1 Where you play any game, or place a Bet on a game on the Site, you accept and agree to be bound by the rules which apply to the applicable game available on the Site    from time to time.

8.2 Your ability to place a Bet is subject to the amount of money available in your account. At the time your bet is placed and accepted, the corresponding stake value will be deducted from your available account balance. If you wish to play without betting money, you may do so in the "play for fun" area only.

8.3 When placing a Bet, you are responsible for checking that the details of the Bet you are placing are correct. Please note that we reserve the right to:
(a)  refuse a Bet;
(b)  accept only part of a Bet.

8.4 In circumstances where a Bet is deemed to be or is declared void by us at our discretion, any sum deducted from your account with respect to that stake or wager shall be credited to your account. Bets shall only be valid if accepted by our server and until the Bet is accepted, no communications from you shall be binding on us and you acknowledge that all information displayed on the Site constitutes an invitation to play only.

8.5 We reserve the right to suspend, modify, remove or add to the Site any games or software at our sole discretion with immediate effect and without notice to you. We shall not be liable to you for any loss suffered by you resulting from any changes made or for any modification or suspension of or discontinuance of the software or Services, and you shall have no claims against us in this regard. We take care to avoid removing games mid play, however if a game is removed mid play, then we shall refund to you your original stake.

8.6 You must exercise your own judgement in placing a Bet and you hereby confirm that you have not relied on the advice of any of our employees relating to any Bet.

8.7 Please familiarise yourself with betting and gaming terminology and how the various bets and games are operated. If you have any queries relating to the foregoing, please contact us. We cannot accept any responsibility if you place a Bet in circumstances where you do not fully understand any of the terms involved or how the bet or game is operated.

8.8 All cleared winnings will be credited to your account.


9. BONUSES AND PROMOTIONS

9.1 From time to time we offer new and/or existing customers various promotional offers.

9.2 The terms of these promotional offers will be clearly stated for each individual promotion. It is your responsibility to ensure that these terms are fulfilled in order to qualify for the respective bonus, credit or prize, and also to facilitate any subsequent withdrawal.

9.3 The promotional terms and conditions are to be read in conjunction with these Terms and Conditions. If there is any ambiguity between these Terms and Conditions and the promotion specific terms and conditions, then these Terms and Conditions will prevail.

9.4 For new customers receiving the welcome sign-up offer or free credits (no deposit offer), the maximum bets will be limited to 20% of the value of their initial bonus,  and such sums may not be withdrawn until such time as the play through requirements on the bonus event have been met.

9.5 All promotional offers are limited to one per person, family, household address, email address, telephone number, debit/credit card and shared computer, e.g. public library or workplace. We reserve the right to withdraw the availability of any offer or all offers to you or group of Players. The terms and conditions relating to our bonuses and offers in place from time to time can be found here: http://www.lucky247.com/promotions.

9.6 If we have reason to believe that you are abusing or attempting to abuse a bonus, or other promotion, or display advantage play betting patterns, or are likely to benefit as a result of abuse or lack of good faith, we may, at our sole discretion, deny, withhold or withdraw from you any bonus or promotion or terminate your access to the Services and/or suspend or terminate your account. In such circumstances, we shall be under no obligation to refund to you any funds that may be in your account other than your original deposit amounts.

9.7 We reserve the right to withdraw any promotion, bonus or special offer at any time.


10. SUSPICIOUS AND IRREGULAR BETTING

Suspicious Betting

10.1 For the purpose of this clause, “suspicious betting” shall refer to a situation where we have reasonable grounds to believe that a Bet or a number of Bets have been placed in suspicious circumstances. Suspicious betting shall include, but not be limited to:
(a) where we have reasonable grounds to suspect that a Bet or a string of connected Bets were placed robotically, by automated means, or otherwise than through the account holder placing each Bet manually via their account;
(b) where we reasonably believe that you have used unfair external factors or influences connected with the event(s) which are the subject of any Bet(s);
(c) where we reasonably suspect that you have opened duplicate accounts or where we reasonably suspect that second or subsequent accounts are under common control with your account with a view to concealing the true worth, nature or pattern of Bets placed by you or on your behalf, even if second or subsequent accounts are opened under different names;
(d) where we otherwise believe, acting reasonably, that you are acting in concert with others or that you are acting on other than your own behalf.

10.2 The use and abuse of a bug or bots or any other form of artificial intelligence to play the games or use on the Site is illegal. The use of software to influence or modify the outcome of any of the games on the Site for financial gain is strictly forbidden and shall be deemed ‘suspicious betting’ for the purposes of this clause.  It is also likely to constitute a criminal offence and we shall notify the authorities if we believe that such activity has taken place.


Irregular Betting

10.3 Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, the following shall be deemed to be irregular betting for the purposes of this clause:
(a) equal, zero or low margin bets;
(b) hedge betting.

10.4 The following shall be deemed irregular betting for bonus play-through requirement purposes
(a) if a player has an active bonus and moves after winning from low weighted games like table games, to high weighted games like slots (or first bets high and then low with a stake not in proportion to the balance) for the sole purpose of completing wagering requirements;
(b) moving from a low weighted game to a high weighted game after large wins for the purpose of clearing wagering requirements

10.5 Other examples of irregular betting include, but are not limited to:
(a) placing single bets equal to or in excess of 20% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met;
(b) if a Player places at least one bet on any game weighted at 25% or less, win 100% more than his/her stake and moves his/her original stake and winnings to a game weighted at 100% in order to meet wagering requirements.
Consequences of suspicious or irregular betting
(c) the use of bonus funds purely to progress through the bonus stages of Scrooge, Devil's Delight, Aliens, Wish Master, Champion of the Track, Tower Quest, Pearls of India, Tomb Raider 2, Lucky Angler, Big Bang and Robin Hood can result in the winnings from the final bonus round voided.


10.7 In exercising any of our rights under this clause, we shall ensure that we exercise such rights in a manner which is fair to you and to our customers generally. If you have any comments or queries in respect of this clause, please do not hesitate to contact us. If you wish to appeal any such decision, please refer to the Complaints Policy. 10.6 If we have reason to believe that you have engaged in suspicious betting or irregular betting, we may, at our sole discretion:
(a) commence legal proceedings against you, refer the matter to the relevant Financial Intelligence Analysis Unit, the police, guardians or family members, or any other appropriate regulatory authority as may be appropriate in the circumstances;
(b) request further information from you as may reasonably be required to investigate the matter;
(c) suspend your account pending the outcome of any investigation;
(d) deny, withhold or withdraw from you any bonus or promotion;
(e) terminate your account;
(f) void any Bets placed;
(g) forfeit, confiscate or freeze any winnings received and suspend your right to withdraw such winnings pending the outcome of any investigation.


No arbitrage

10.8 Players are strictly prohibited from utilising the Site and its systems to facilitate arbitrage through currency exchange transactions. Where we have reason to believe that a Player has deliberately used the aforementioned systems for financial gain through arbitrage, any gains may be forfeited and deducted from the Players balance. If we have deducted funds from you as a result of this clause and you wish to appeal such deduction, please refer to the Complaints Policy.  


11. USE OF THE SITE AND IN PLAY ISSUES

General

11.1 We do not guarantee that the Site, or any content on it, will always be available or that access to it will be uninterrupted. Access to the Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Site without notice. Save as expressly stated in these Terms and Conditions we will not be liable to you if for any reason the Site is unavailable at any time or for any period.

11.2 You are responsible for making all arrangements necessary for you to have access to the Site.

11.3 Unless such issues arise due to our own negligence, we shall not be liable for:
(a) any downtime, server disruptions, lagging, or any technical disturbance to the game play;
(b) any acts or omissions made by your internet service provider or any third party with whom you have contracted to gain access to the server that hosts the Site;
(c) any damages or losses which are deemed or alleged to have arisen out of or in connection with delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the Site or its content or any errors or omissions in the Site’s content.

11.4 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Site, any content on it and the Software whether express or implied.

11.5 We assume no responsibility for the content of websites linked on the Site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

11.6 Player Support is available if you experience any difficulties. Player Support can be reached by email on support@lucky247.com.


Software

11.7 In order to play the games on the Site and place Bets, you may have to download software from the Site (the Software). You are permitted to install and use the Software and all content derived from the Software in connection with the use of the Site in accordance with these Terms & Conditions. You may install the Software on a hard disk or other storage device and may make backup copies of the Software, provided that such backup copies are used only by you in connection with your use of the Site through a computer of which you are the principal user. The Software's code, structure and organisation are protected by intellectual property rights. You must not:
(a) copy, redistribute, publish, reverse engineer, decompile, disassemble, modify, translate or make any attempt to access the source code to create derivate works of the source code, or otherwise;
(b) sell, assign, sublicense, transfer, distribute or lease the Software;
(c) make the Software available to any third party through a computer network or otherwise;
(d) export the Software to any country (whether by physical or electronic means);
(e) use the Software in a manner prohibited by applicable laws or regulations.
Together, these are considered 'Non-Permitted Uses'. You will be solely liable for any damage, costs or expenses arising out of or in connection with the commission of any Non-Permitted Uses.

11.8 We do not guarantee that the software will meet your requirements, be uninterrupted, timely, secure or error-free, that defects will be corrected or that the Software or the server that makes it available are free from viruses or bugs or represents that the full functionality, accuracy and reliability of the Software as to results or accuracy of any information obtained by you. It is your responsibility to implement and maintain procedures to satisfy any requirements you might have in terms of accuracy of data input and output, as well as the protection from such aforementioned destructive viruses or bugs.

11.9 For certain of our Services, it may be necessary to download or otherwise use specific software provided by third parties. In such circumstances, you may be required to enter into an end user licence agreement (EULA) in respect of such software. You agree to be bound by the terms of any such agreement. You also agree not to interfere with, modify, decompile, copy, or reverse-engineer any software provided to you as part of the Services except as expressly permitted herein, in the EULA, or as permitted by law.

11.10 We do not guarantee that this third party software will meet your requirements, be uninterrupted, timely, secure or error-free, that defects will be corrected or that the software or the server that makes it available are free from viruses or bugs or represents that the full functionality, accuracy and reliability of the Software as to results or accuracy of any information obtained by you. It is your responsibility to implement and maintain procedures to satisfy any requirements you might have in terms of accuracy of data input and output, as well as the protection from such aforementioned destructive viruses or bugs. 
Interruption of play

11.11 The following policies apply where play is interrupted:
(a) where an interruption occurs after the Lucky247 Casino receives notification of your gamble and where you can have no further influence on the outcome of the event or gamble, the results of the gamble will stand;
(b) where an interruption to a single-participant single stage event occurs before an outcome has been generated, you will have any deducted stake returned to your balance;
(c) for stateful games (games where there are multiple stages or decision points), all reasonable steps will be taken to restore the game to its last known state to enable you to complete the game
(d) games with multiple participants (equal chance or otherwise) will be dealt with fairly on a case-by-case basis
(e) progressive jackpot values will be restored to their pre-failure state.

11.12 In the event of a manifest error, mistake or system failure which results in the Site malfunctioning, all Bets shall be deemed void and following an investigation into the malfunction, your stake may be refunded.

11.13 Where a manifest error, mistake or system failure results in an incorrect odd, line or handicap taken in a Bet, including but not limited to palpable error, the Bet, or that part of the Bet, if it is a multiple bet/parlay will be null and void. In these circumstances, your original stake (or part of it if only part of the Bet is voided) will be refunded to your account provided that such malfunction or error occurs as a result of our system and not your equipment or connection.

11.14 Malfunction (whether on the Site or due to your equipment) voids all pays and plays, (that is, games currently in play and all winnings in respect of such games). Should we determine to waive a rule in the interest of fair play to you, it shall only be for that instance and shall not set a precedent for the future. In these circumstances, your original stake (or part of it if only part of the Bet is voided) will be refunded to your account provided that such malfunction or error occurs as a result of our system and not your equipment or connection.

11.15 For all scratch card games in which you participate, it shall be deemed that the relevant scratch card has been utilised at the time of its purchase. You will not be permitted to any refund, substitution or any scratch procedure, regardless of whether or not you have progressed to scratch the underlying symbol or not.

11.16 We will not be liable to refund any deposits from payment gateways that (for reasons known or unknown) do not reflect in your gaming account until such time as we have identified the funds and they have cleared and are reflected in our bank account. At such time, these funds will be refunded back to your deposit method (if requested) or credited to your gaming account.

11.17 We reserve the right to void any winnings that were obtained as a result of hardware/software error or malfunction. Players found abusing such errors / malfunctions risk having their account closed and any deposits and /or winnings forfeited.


12. MOBILE TERMS

12.1 When accessing the mobile version of the Site, the following additional terms will apply:
(a) you are responsible for the connection or other usage charges levied by your network service provider. This includes all cost associated when you register to play the games, download the Software, place Bets or communicate with us. Please note that these charges do not form part of your Bets placed;
(b) we do not certify that our software will be free from any virus or coding that might be of a destructive nature. It is your responsibility to implement and maintain procedures to satisfy any requirements you might have in terms of accuracy of data input and output, as well as the protection from such aforementioned destructive viruses or code. We do not warrant that the mobile version of the Site is error free or will function without interruption or data package loss including any connection or transmission over the internet;
(c) you are responsible for any connectivity requirements to enable you to connect to and the use of the Site. These include amongst others, devices, networks, GPRS and internet access.


13. DORMANT ACCOUNTS AND CLOSING YOUR ACCOUNT WITH US

13.1 If your account is dormant or inactive for a period of 30 months or more and you are in credit, we shall use reasonable endeavours to contact you to return any funds remaining on your account. If we are unable to contact you, the remaining balance of funds on your account (if any) shall be remitted to a charity of our choosing or remitted in accordance with any applicable law or regulation.

13.2 Except where there are play through requirements which you have yet to satisfy, please note that you may lose any bonuses and winnings derived from such bonuses if these monies are not used by you for a period of six (6) months from the date on which such bonus(es) were issued to you. The provisions of this clause shall also apply to loyalty points.

13.3 You may close your account at any time. If you wish to close your account please contact Player Services by email to support@lucky247.com.

13.4 We reserve the right to suspend or terminate your account at any time in accordance with these Terms and Conditions. We may also suspend or terminate your account if:
(a) You have more than one active account with us;
(b) the name on your account does not match the name on the credit card(s) used to make deposits into your account;
(c) you participate in a promotion and cash-in before fulfilling the requirements of that particular promotion;
(d) you provide incorrect or misleading registration information;
(e) you are not of legal age;
(f) you reside in a jurisdiction where participation in casino games is prohibited by law;
(g) you have allowed or permitted (intentionally or unintentionally) someone else to play on account;
(h) you have not played on an individual basis for personal entertainment only (that is, you have played in a professional sense or in concert with other Player(s) as part of a club, group, etc.);
(i) you have “charged back” any of the deposits made with your credit card on your account;
(j) you are found colluding, cheating, money laundering or undertaking fraudulent activity;
(k) it is determined by us that you have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the system;
(l) you use the Site or your account in bad faith;
(m) you make statements that are sexually explicit or offensive in the chat facility, including expressions of bigotry, racism, hatred or profanity; or
(n) we become aware that you have played at any other on-line casino under any of the circumstances set out at (a) to (m) above.


14. RESPONSIBLE GAMBLING

14.1 Gaming is supposed to be fun but can be addictive. We promote responsible gaming by:
(a) enabling the blocking / suspension of accounts upon request;
(b) enabling you to set limits on the amount of money you can spend or lose in a given period
(c) providing information regarding responsible gambling; and
(d) allowing you to contact one of our Player Support Representatives or click through to one of the links provided in the Responsible Gaming page.

14.2 You may at your discretion choose to exclude yourself from playing any games on the Site. In order to block your access to the games and more information about self-exclusion please refer to our Responsible Gambling Policy.

14.3 If you wish to choose to set a limit on the amount you may wager within a specified period of time, or on the losses you may incur within a specified period of time, please log into your account to set up the relevant limits. For more information, please refer to our Responsible Gambling Policy.

14.4 If you wish to choose to set a limit on the amount you may deposit within a specified period of time, please log into your account to set up the relevant limits. In the event of no limit being set, the default deposit limit PER MONTH will apply. For more information, please refer to our Responsible Gambling Policy.


15. ID VERIFICATION

15.1 You may be sent an email to the email address that you registered with us to activate your account. If this is not completed, we reserve the right to suspend all activities on your account until the account details are verified.

15.2 We reserve the right to confirm your address by posting an address verification letter to you or by contacting you via e-mail. All letter correspondence will be discreet and the envelope will not display any reference to To Play Central (Ltd). When such correspondence is initiated, all withdrawal requests will remain pending until the correspondence has been returned and approved by us.

15.3 We reserve the right at all times to carry out additional age verification procedures to:
(a) obtain additional information about you, such as carrying out searches through credit reference and other databases that list names and addresses of individuals over the age of 18;
(b) carry out secondary age verification checks where we have reason to suspect that you may be under age.

15.4 We also reserve the right to ask you for verification documents upon deposits made via credit or debit card, and/or upon you spending certain amounts of money with us in a given period of time, and / or prior to executing a withdrawal. This includes, but is not limited to two (2) copies of:
(a) copy of photographic identification documents, such as a passport or driver’s license;
(b) documents confirming residence such as a bank statement or utility bill no older than 3 months.
These details MUST match the details listed in your account profile (name, address, phone number and email address.

15.5 We reserve the right to run credit checks on all cardholders with third party credit agencies on the basis of the information provided on registration.


16. HOW WE USE YOUR PERSONAL INFORMATION

16.1 We are committed to protecting and respecting your privacy. Questions, comments and requests regarding this clause are welcomed and should be addressed to support@lucky247.com.

16.2 We may collect and process the following data about you:
(a) information you give us when registering for an account or by corresponding with us by phone, e-mail or otherwise;
(b) information we collect about you when you visit the Site; we may automatically collect the following information:
(i) technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
(ii) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number;
(c) Information we receive from other sources. We may receive information about you if you use any of the other websites we operate. We are also working closely with third parties (including, for example, credit reference agencies) and may receive information about you from them.

16.3 We use information held about you in the following ways:
(a) Information you give to us. We will use this information:
(i) to carry out our obligations under these Terms and Conditions;
(ii) to provide you with information about our Services and games that we offer that are similar to those that you have already purchased or enquired about;
(iii) to provide you, or permit selected third parties to provide you, with information about services we feel may interest you. You can choose not to receive marketing / promotional material at registration and / or unsubscribe from promotional material sent electronically by contacting us at support@lucky247com;
(iv) to notify you about changes to our Services;
(v) to ensure that content from the Site is presented in the most effective manner for you and for your computer.
(b) Information we collect about you. We will use this information:
(i) to administer the Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
(ii) to improve the Site  to ensure that content is presented in the most effective manner for you and for your computer;
(iii) to allow you to participate in interactive features of our Services, when you choose to do so;
(iv) as part of our efforts to keep the Site safe and secure;
(v) to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
(vi) to make suggestions and recommendations to you and other users of the Site about goods or services that may interest you or them.
(c) Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

16.4 We may share your personal information with any member of our group. We may also share your information with selected third parties including:
(a) business partners, suppliers and sub-contractors for the performance of the Services;
(b) advertisers and advertising networks that require the data to select and serve relevant adverts to you and others;
(c) analytics and search engine providers that assist us in the improvement and optimisation of the Site;
(d) credit reference agencies for verification purposes.

16.5 We may disclose your personal information to third parties:
(a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
(b) if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply these Terms and Conditions;
(c) where we have reasonable grounds to suspect irregularities that involve an account;
(d) if requested by the UK Gambling Commission in respect of your account.

16.6 Any personal data received with regards to you is:
(a) processed in accordance with your legal rights;
(b) obtained only for a specific and lawful purpose;
(c) kept in a secure manner;
(d) may be utilised for marketing purposes in compliance with all relevant data protection legislation and these terms.

16.7 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who works for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

16.8 The Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

16.9 You have the right to require access to your own personal data and/or have the right to correct and/or erase wrong and/or inappropriate data.


17. COOKIES / ACTIVE X

17.1 The Site works by using cookies and Active X components for (but is not limited to) the following purposes:
(a) to identify the your preferred language so it is automatically selected when you return to the Site;
(b) to store information about your preferences and so to allow us to customise the Site according to your individual interests;
(c) for analysis of site traffic so as to allow us to make suitable improvements;
(d) the operation of the games (such as the flash casino)
(e) to serve advertisements which we believe will be of interest to you.

17.2 Please be aware that it may not be possible to use the Website or Services without accepting these components. If additional information is required, please click here or email support@lucky247com.

17.3 For further information please refer to http://www.lucky247.com/cookie-use.


18. INTELLECTUAL PROPERTY AND PUBLICITY

18.1 All intellectual property rights in our brand, the images, photographs, animations, video, audio, music and text incorporated into the Site belong to us and are protected by applicable intellectual property laws and international treaty provisions.

18.2 You hereby acknowledge that you have no rights in our brand or the Site content and you may only use the same in complete accordance with these Terms & Conditions.

18.3 By accepting any prize and/or winnings from us, you consent for your name to be used for advertising and promotional purposes without additional compensation except where prohibited by law. Additionally, you hereby agree that all rights in any materials used for advertising and promotion belong to us. We will do our utmost to protect your privacy at all times.


19. OUR LIABILITY TO YOU

19.1 If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

19.2 We only supply the Site for domestic and private use. You agree not to use the Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

19.3 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation.


20. OTHER IMPORTANT TERMS

20.1 We may transfer our rights and obligations under this agreement to another organisation, but this will not affect your rights or any obligations that we or any party to whom we have transferred our obligations may have to you under these Terms and Conditions.

20.2 To unsubscribe to any or all forms of communication, please contact our Support team or email support@lucky247com.

20.3 You are solely responsible for any applicable taxes on any prizes and/or winnings.

20.4 The use of the $ symbol indicates US, AUD, NZ or CA Dollars, the use of the £ symbol indicates Great British Pounds only, and the use of the € symbol indicates Euros only.

20.5 This agreement is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

20.6 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by an event outside our reasonable control. In respect of interruption of play, please refer to clause 11.

20.7 Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

20.8 Nothing in these Terms and Conditions shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between us.

20.9 These Terms and Conditions (and the documents referred to in these terms) constitute the entire agreement between us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter. Neither of us shall have any remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. We each agree that we shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

20.10 If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.


21. COMPLAINTS, DISPUTES AND GOVERNING LAW

21.1 If you have a complaint to make regarding our services, please refer to our Complaints Policy

21.2 The current balance and transaction history of your account may be viewed at any time. Should there be any claim or dispute arising from past or current transactions please contact us. If we are unable to settle the dispute to your satisfaction, the dispute may be referred to eCogra, the Independent Dispute Resolution Entity, whose decision will be final; subject to full representation given to all parties involved.

21.3 As an eCOGRA Safe and Fair approved site players can make use of the independent dispute resolution assistance if they have a grievance. To log a dispute players are requested to follow the procedures as set out in our Customers Complaints Policy. Kindly click here for the Customers Complaints Policy which sets out the policies and procedures applicable to submitting a dispute and the applicable link to log a dispute with eCogra.

21.4 These Terms and Conditions are governed by the law of Malta. This means that any dispute or claim arising out of or in connection with these Terms and Conditions will be governed by the law of Malta. You and we both agree that the courts of Malta will have non-exclusive jurisdiction

 

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Last updated: 19-01-2017 - 15:02:55 GMT 

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